Plain-language privacy notice.
Last updated August 10, 2026. This pilot notice describes how Gestech Technologies Inc., doing business as Kiko by Gestech, handles information when someone requests a demo or calls a participating HVAC business. The participating business is responsible for its own customer relationship and may provide additional privacy information.
What we collect
For demo requests, we collect the contact details submitted in the form. During an answered phone call, the service may process caller ID and live audio and may create a text transcript, intake record and call metadata. The intake may include a name, confirmed callback number, postal code, service need, urgency, preferred callback time and permission to call back. Do not provide payment-card data, banking credentials, government identification numbers, health records or information that is not needed for an HVAC callback.
Live browser demonstration
The optional browser demonstration requests microphone access only after you press Start. Microphone audio is sent to OpenAI for live speech processing. Gestech does not save the browser-demo audio or transcript. Use fictional details and do not share real personal, payment, health or emergency information.
Why we use it
We use call information to handle the caller’s request, create and deliver a callback opportunity to the participating HVAC business, monitor and secure the service, prevent abuse, resolve service or billing questions and improve the approved call playbook using de-identified or aggregated measurements. We do not sell caller information or use identifiable caller content to train a general-purpose AI model without a separate agreement and any consent required by law.
Call notice and choice
Kiko identifies itself as automated, explains that live audio will be processed and a written transcript and intake record will be created for the participating business, and asks permission before normal intake. A caller may decline. Kiko will then stop normal collection and offer the participating business’s approved alternate contact or human-callback path. A caller should use that alternate path if they do not want the automated service to process the call.
Automation and service providers
Calls are handled by an automated voice assistant. We use telecommunications, artificial-intelligence, email, hosting, security and payment providers to operate and support the service. Information may be processed in Canada, the United States and other places where those providers operate, and may be accessible to courts, law-enforcement or national-security authorities under local law. We use contractual or other reasonable measures intended to require providers to protect the information and use it only for their contracted services.
Retention and access
Live call audio is processed transiently to operate the conversation and create text; Gestech’s application does not intentionally retain an audio recording after the call. Ordinary call, transcript, intake, event and notification records are scheduled for deletion after the configured period, currently 30 days. Controlled backup copies can remain for up to 30 additional days before rotation. Information needed for an active dispute, legal hold, agreement, invoice, security investigation, statutory breach record or another legal obligation may be retained longer and then deleted or anonymized when no longer required. Access is limited to authorized operators, contracted providers that need it to deliver the service and the business receiving the callback opportunity.
Safety
Kiko is an automated call operator, not an emergency service, and does not provide technical diagnosis. Callers facing immediate danger should leave the unsafe area and contact 911 or the appropriate utility emergency line.
Access, correction, deletion or complaints
Contact the participating HVAC business identified during the call or the Privacy Officer at Gestech Technologies Inc. at [email protected]. Please describe the request and the business involved. We may need to verify identity and coordinate with the participating business. Some information cannot be deleted immediately when it must be kept for security, billing, legal or recordkeeping purposes.